Patient Rights & Responsibilities

Patient Rights

As a patient you have the RIGHT to:

Receive necessary care, regardless of your race, gender, language, origin or source of payment.
Be respected for your cultural, spiritual and personal values, dignity, beliefs and preferences.
Privacy during care, examination, treatment and conversations with your physician and other health care providers.
Be addressed by name and informed about the names of the doctors, nurses and other health care team members involved in your care.
Complete information regarding diagnosis, condition, medication, risk of each treatment, outcomes and necessary care to be taken after discharge from hospital.
Be involved in the decisions that affect your care, services or treatment.
Have your doubts clarified before signing General Consent Forms and Consent Forms for Surgery /Anaesthesia /High-Risk Procedures.
Be informed about pain and pain relief measures.
Refuse treatment, request a change of doctor or get a second opinion.
Protection from physical abuse and neglect.
Be provided complete explanation regarding your transfer to another facility and the alternatives available.
Say “Yes” or “No” to experimental treatments and to be advised when a physician is considering you to be part of a medical research programme.
Express your concerns, complaints and grievances to any of our Hospital Staff / Contact Customer Care.
Confidentiality of your medical records and any other information provided by you. Exceptions to this would be for cases involving a second opinion, the law or insurance.

As a patient you are RESPONSIBLE for:

Providing accurate information about your habits, health, past illness, hospitalization, allergies, and current and past use of medication.
Reading all Medical Forms and Consent Forms thoroughly and asking for explanations before you sign them.
Following the treatment plan recommended by your doctor and realizing that you must accept the consequences if you refuse.
Informing us of any doubts and changes in your condition and symptoms, including pain.
Actively participating in your treatment and pain management plan and keeping your doctors and nurses informed of the effectiveness of your treatment.
Accepting financial responsibilities and settling your bills promptly.
Following our policies regarding non-smoking, noise, visiting hours, number of visitors and other rules and regulations.
Taking care of your valuables, belongings and informing us of any wrongdoing.
Keeping your scheduled appointments and letting us know in advance if you are unable to keep them.
Reporting any issues, complaints or concerns that may affect your care.
Respecting all employees of the hospital.
Not asking for any false certificate or unlawful practices.
Access your medical records.
Know the rules and regulations of the hospital.
Know the expected cost regarding your treatment and to have your bill explained.
Information and access in case of emergency.